Refund and Return Policy for NFC Google Review Card
1. Customized or Personalized Items
Customized or personalized NFC Google Review Cards are non-returnable. This includes cards with customized designs, text, or any other personalized elements.
2. Exchange for Damage or Quality Issues
If your NFC Google Review Card arrives damaged or has quality issues, you may request an exchange. Please contact our support team within 30 days of receiving the item to initiate the exchange process.
Eligibility for Exchange
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To be eligible for an exchange due to damage or quality issues, the NFC Google Review Card must be in its original condition and packaging. Our team will assess the damage or quality concern to determine if an exchange is warranted.
3. Legal Considerations for Customized or Personalized Items
When it comes to customized or personalized items, certain legal considerations apply:
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Non-Returnable Nature: Customized or personalized items are often considered non-returnable under consumer protection laws, especially if the customization significantly alters the product's nature or makes it difficult to resell.
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Disclosure of Terms: We disclose our policy regarding customized items upfront to ensure transparency and inform customers about their non-returnable status.
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Consumer Rights: Consumer rights laws vary by region. While non-returnable policies for customized items are common, customers still have rights regarding product quality and accuracy. We uphold these rights by allowing exchanges for damaged or quality-related issues.
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Fair Exchange Policies: Our exchange policy for damaged or quality-related issues aligns with fair consumer practices and legal obligations to provide products in satisfactory condition.
4. Documentation Requirement
For exchanges due to damage or quality issues, we may require photographic evidence or other documentation to assess the problem accurately.
5. Process for Exchanges
To request an exchange for a damaged or quality-related issue, please contact our support team at support@cardifly.com. Provide details about the issue and include any necessary documentation.
6. Return Shipping
If an exchange is approved, we will provide instructions for returning the damaged item. Return shipping costs for damaged or quality-related exchanges are covered by us.
7. Non-Exchangable Items
Items that are not eligible for exchange include those damaged due to misuse, improper handling, or normal wear and tear.
8. Contact Us
If you have any questions about our refund and return policy, including exchanges for customized or personalized items, please reach out to our support team at support@cardifly.com.